FAQs
Code Of Conduct
Our Code of Conduct is an invitation to participate in the Glossier community, that sets expectations for the type of engagement that we expect from one another, as a customer, community member, or team member. We activate and uphold our Code of Conduct in all Glossier experiences—whether you’re in one of our stores or connecting with the gTEAM online.
You can find our Code of Conduct below.
Welcome to Glossier
We’re happy you’re here! Join us in creating a thoughtful and inclusive experience:
Be respectful.
We respect each other’s space and we refrain from behavior perceived as discriminatory.
Be kind.
We treat others with consideration and care.
Be you.
We believe in you—get creative, embrace curiosity, and have fun.
Shipping
We offer multiple shipping speeds that vary across countries because sometimes you can wait and sometimes you can't.
For all locations, please allow 1-3 business days for us to receive and process your order—you’ll get a shipment notification email with a tracking number as soon as your package ships.
You can find information on UK shipping here and International shipping to all other locations here.
Standard: ($5.95, or free when you spend $40 or more, after promotions)
5–7 business days
Expedited: ($18)
2–4 business days
Additionally, you can find a full list of our international shipping locations, and shipping timeframes here
Glossier currently ships to the 50 states and Puerto Rico as well as over 180 countries around the world. For the full list of countries, see the list here.
Still not seeing Glossier where you live? Tag us @Glossier to let us know!
We know taxes and duties can be confusing! For details on how duties, taxes, or related fees are handled for our international shipping locations, please visit our International Page.
For orders going to the European Union, Mexico, Australia and New Zealand, all prices shown are inclusive of import duties and taxes. We collect the amount for tax and duty at checkout and our international fulfillment service provider will pay them when your order is cleared through customs (you won’t need to pay anything extra when your package is delivered).
For all other countries, duties & taxes will be automatically calculated and displayed during checkout. Depending on the country, you will have the option to choose DDP (Delivery Duty Paid) or DPU (Delivery at Place Unloaded).
Please note that if DPU is selected, you will be responsible for paying the required duties & taxes upon delivery and the shipping carrier may not release the package without payment for duties & taxes.
We may also collect relevant taxes and duties on international orders, depending on your destination country.
If you have any questions or think you have been incorrectly charged, please email us at [email protected] and we can help!
We can! However, we can only ship to PO Boxes with Standard shipping.
We got you! Sometimes, the carrier takes 1–2 business days to register your shipment status, so we recommend allowing 48 hours for the tracking details to update. That said, if your tracking number isn’t updating or working at all, please reach out to us via [email protected]. We're always here to help!
For International processing and shipping times, visit our International Page.
While we can't make changes to orders already placed, you can always cancel and re-order within 1 hour right in your account on Glossier.com! Just head to your Order History and click on the order you'd like to cancel. If it’s been more than one hour since you placed your order, please email [email protected].
In the US, fragrance is considered a Hazardous Material. This means that the U.S. Department of Transportation requires ground-only shipment due to air shipment restrictions and regulations. Unfortunately, this means any liquid fragrance cannot be shipped to Alaska, Hawaii, U.S. Territories, PO Boxes, or APO/ FPO addresses. All domestic orders containing fragrance must be shipped via standard ground shipping methods and cannot be shipped via expedited shipping methods.
Due to international shipping restrictions, alcohol-based fragrance products are unable to be shipped to certain countries or may be required to be shipped express (and may incur additional fees or a free shipping threshold). Please reach out to [email protected] if you have any questions about shipping restrictions.
For details on restricted shipping items in International locations please visit our International Page.
Products
You can learn all about our products on their individual product pages on glossier.com. If you have any other questions or thoughts, we’d love to chat! You can reach our team by emailing [email protected].
Our products are dermatologist-tested and formulated for all skin types! If you have questions about a specific product, and your specific skin type, reach out to us at [email protected]. We'd love to help you create a routine that works best for you!
If pregnant or breastfeeding, we always recommend bringing the ingredient list to your doctor for any product you'd like to try, before adding it to your routine. Full ingredient lists for each product can be found on Glossier.com.
We’re committed to being cruelty-free: this means we do not test on animals at any stage of product development, and we will only work with vendors who uphold the same standards. We are proud to share that our products are certified cruelty-free by Leaping Bunny, the only internationally recognized certification organization for cruelty-free companies. Being Leaping Bunny certified also means we’ll have regular independent audits to ensure we’re compliant 🐇
We have many vegan products! For more details on a specific product, check out the “Good to know” section on each product page on Glossier.com. We’re also always happy to help at [email protected].
Your purchase of Glossier products is only for your personal use, and we are not looking for additional wholesale partnerships at the moment. By purchasing Glossier products, you agree not to resell or distribute such products for any commercial purposes. We may reject or cancel an order if we have reason to believe that your order is not for your personal use.
We recommend only purchasing Glossier through Glossier.com, one of our retail locations, or with one of our wholesale partners as we’re not able to guarantee the authenticity of products purchased outside these channels.
Additionally, we’re not able to process returns or exchanges or otherwise assist with orders not placed through Glossier.com or at our retail locations. For Glossier purchased at one of our wholesale partner locations, please reach out to their Customer Service Team directly.
We’re always working on something new! You can sign up for our email list to get the latest updates, or send us an email at [email protected] to let us know what you’d like to see next 👀
We’ve got people who love that kind of thing! To ask anything and get a quick, personal reply, email us at [email protected].
All Glossier orders include a seasonal sticker (it changes depending on seasons or when a new product launches.) We cannot send stickers separately from orders.
For more details on our international shipping locations, and any product shipping limitations in those countries, please visit our International Page. We know shipping restrictions can be confusing, so we’re also always happy to answer questions at [email protected].
You can purchase a digital gift card here. We offer the following digital gift card delivery options:
Same-Day Delivery: your gift card is delivered to your recipient’s email approximately 2 hours after purchase.
Future Scheduled Delivery: You can schedule a gift card to be delivered to your recipient’s email up to 90 days in advance. Future scheduled gift cards are delivered between 4 am and 10 am in your (the sender’s) time zone.
You can also have the gift card delivered to your own email if you’d like to print it and hand it off to your recipient yourself!
Returns & Exchanges
All returns must be requested within 30 days of receiving the order. The original order number must be provided to place a return, and you will be refunded in full to your original form of payment (with the exception of in-store cash purchases, which will be refunded with store credit), excluding the cost of delivery except where otherwise required by law. You will also have the opportunity to choose to receive a refund in the form of a Glossier gift card if you use our self-service returns process. If you received any promotional or other discount when you paid, any refund will only reflect the amount you actually paid. Please note, sweatshirts, merchandise, and gift cards are final sale.
You can complete a return online here (make sure you have your original order number handy!) For UK or International returns, please reach out to us at [email protected].
The self-service return portal will allow you to leave feedback on the product and select whether you'd like to receive a refund back to your original form of payment or via a Glossier gift card.
If you receive a notification that your order is not eligible for an online return, please reach out to us at [email protected] or visit one of our stores with your order number and the products you'd like to return or exchange, and we're happy to help.
Credit card refunds usually take 5–10 business days to appear on your statement. Gift card refunds will be available right away on your original gift card.
You can use our online portal here, or email [email protected] with your order number, and we’re happy to help!
If you were gifted Glossier but it isn't what you had in mind, you can return your items for store credit. Please reach out to [email protected] or visit one of our stores with the gifter's first and last name, email address, and the products you’d like to return or exchange (the gifter won’t be notified of any changes). Once we've located the original order, we'll take care of the rest!
International
International customers can browse and shop our website in their local currency by selecting their country from the dropdown menu in the main navigation. Please note the table below reflects the average transit time but it may slightly vary at checkout based on a dynamic business day calculation.
Depending on your location, there may be restrictions to products that can be shipped to your location. For example, alcohol-based fragrance products are unable to be shipped to certain countries or may be required to be shipped express (and may incur additional fees or a free shipping threshold.) Please reach out to [email protected] if you have any questions about shipping restrictions.
All returns must be processed within 30 days of receiving the order. The original order number must be provided to place a return, and you will be refunded in full to your original form of payment, excluding the cost of delivery except where otherwise required by law. If you received any promotional or other discount when you paid, any refund will only reflect the amount you actually paid. Please note, gift cards and Glossier Goods are final sale.
For international returns, please reach out to [email protected] with your order number and the products you'd like to exchange or return, and we'll take care of the rest. Please note all returns must be initiated within 30 days of receiving the order.
Credit card refunds usually take 5–10 business days to appear on your statement.
Just email [email protected] with your order number and the product you are referring to, and we’re happy to help!
If you were gifted Glossier but it isn't what you had in mind, you can return your items for store credit. Please reach out to [email protected] (or visit one of our stores) with the gifter's first and last name, email address, and the products you’d like to return or exchange (the gifter won’t be notified of any changes).
At this time, Glossier Gift Cards are only available for purchase on our US and UK sites.
Stores
You can learn more about our current and upcoming Glossier retail store locations here. We can't wait for you to visit 💕
Yes! We’ve redesigned our in-store testing experience so visitors are able to try our full range of products in an environment that feels safe and comfortable. We’ve brought on new tools, matched specifically to each of our products, for customers to dispense product onto before applying on themselves—our Editors will also oversee product testing to ensure all guidelines are being followed, and that every product is being sanitized after each use.
We’ve been closely monitoring developments with COVID-19 to ensure we’re in compliance with guidance and regulations set by the CDC and state and local authorities in the U.S., as well as the U.K. government and Public Health England. At this time, we recommend masks but do not require them to be worn in our stores.
We’re excited to build our retail teams! You can head to our Careers Page to see roles that are currently open—we’ll continue to add new opportunities as they arise!
All Glossier beauty products and permanent GlossiWEAR items are available to shop at our stores. Limited edition products and merchandise are available in-store while supplies last. Additionally, you'll find store-exclusive merchandise at each of our locations—these items will only be available at their corresponding store. A portion of the proceeds for one exclusive item per store will go towards supporting a local non-profit.
Yes! Any of our Editors can help you opt out of receiving a bag when you place your order. If you choose to opt-out, your order will be packed in reusable pink pouches only.
We accept debit/credit cards, Apple Pay, and Google Pay. We also accept cash at select locations.
Yes! Come to the store prepared with your order number and the products you'd like to exchange or return, and we'll take care of the rest. Please note returns and exchanges can only be processed within 30 days of you receiving the order.
Yes, we offer buy online, pick up in-store services at all Glossier locations, pending in-store inventory availability. To place a pickup order, select the "Store Pickup" option under the delivery section of checkout. You'll receive an email when your order is ready for pickup.
Just reach out to us at [email protected], and one of our team members will be happy to assist you with cancellation, so you can place a new order with the correct delivery method.
You’ll receive an email with pickup details from [email protected] once your order is ready, and then you can head to the store to collect your items. Be sure to have your pickup confirmation email handy when you arrive.
Yes, just reach out to us at [email protected], and one of our team members will be happy to assist you with cancellation, so you can place a new order with the items you want.
Just reach out to us at [email protected], and one of our team members will be happy to assist you with cancellation, so you can place a new order at the correct location.
If you don't see your local store as an option for pickup, it means that the store does not currently have all the products from your order in stock.
Just reach out to us at [email protected], and one of our team members will be happy to assist you with cancellation, so you can place a new order whenever you're ready. If your order is not picked up within 7 days from the time your order is ready, it will be canceled and you will receive a refund to your original payment method within 1-3 business days.
Pickup orders will be held for 7 days from the time your order is ready. After 7 days, orders will automatically be canceled and refunded.
Orders will be charged upon checkout. If you'd like to cancel your order, please reach out to us at [email protected], and one of our team members will be happy to assist you.
Billing
We accept PayPal, Shop Pay, Google Pay, Venmo, Visa, Mastercard, American Express, JCB, Discover, and Diners Club credit cards or debit cards. Unfortunately, we cannot accept checks, money orders, or American Express gift cards.
To redeem your gift card, just choose “Gift Card” as your payment method at checkout, and enter the unique code included in your gift card email. If the gift card amount is less than your order total, you'll also need to add an additional payment method to cover the remaining balance for the order. If your gift card has a remaining balance after your order is placed, you can use that amount on your next order, so be sure to save your unique code to use again next time!
Please note, gift cards are currently only available for purchase in the United States and the United Kingdom.
We transitioned our site to use a new format for store credit at the end of 2022. Any credit from our previous system has been automatically transferred to a digital gift card—you should have received a digital gift card with your remaining Glossier balance in October 2022. Once you receive your gift card via email, you must activate it by clicking on the digital gift card link. This will show the code you will use to redeem your store credit at checkout. If you can't find the email from us, we suggest checking your spam/junk folder just in case, and you can email [email protected] if you need more help!
We recommend checking that your card's billing details (such as the security code and zip code) match what you’ve entered into our system and that your card is not expired.
Your card issuer may have declined your payment. They don’t tell us the reason for this, so it’s best to check with them before trying your card again. If none of these apply, please contact us at [email protected]. We’re happy to help!
All orders are subject to our acceptance or rejection based on product availability, and compliance with our Terms of Service. If we have reason to believe that your order is not for personal use, we reserve the right to reject or cancel any order that you place and refund your original form of payment. If you have questions about your order status, please reach out to us at [email protected].
We enforce a limit of 3 per customer on our merchandise, candles, and limited edition items, 5 per customer on our fragrance items, and 20 per customer on beauty and skincare items to protect inventory levels and make sure everyone has a chance to enjoy our products.
Orders
Please email us at [email protected] as soon as possible if you would like to make changes to your order. Our fulfillment center processes orders quickly, but we’ll do our best to help you with your request.
You can view the order status on your Account page, which will be updated after your order is placed and again once your order ships.
To apply a discount code, just enter it in the Discount Code field at checkout. If the code isn't working, it could be invalid, expired, or may have already been used. Please note that Glossier Goods Items and Sets are not eligible for promotions or discount codes.
If you’re not sure why a discount code isn’t working you can email us at [email protected] and we can look into it for you!
You can use only one promotion or discount code per order, but can still receive free shipping when using a promo code if your order qualifies!
You’ll have the option to cancel your order directly from your confirmation email within one hour. Scroll down to find the "Changed Your Mind?” section. If it’s been longer than 60 minutes, email [email protected] and we’ll help find an alternative solution.
Please note, some orders cannot be self-canceled (for example, Store Pickup orders or gift cards). If you cannot self-cancel, email [email protected] as soon as possible (including your order number and cancel request) and we’ll find a solution.
If you’ve canceled your order on-site and want to receive your order after all, the best way to do so is by placing a new order at checkout. Email [email protected] if you have any questions — we’re here to help!
If you’ve canceled your order using the link in your order confirmation email, you’ll receive another email once the order has successfully been canceled. If you haven’t received a cancellation confirmation email, let us know at [email protected] (and include your original order number) and we’ll take a look!