# glossier-admin

> Public Help Center articles for glossier-admin.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

This Help Center uses a one-page layout for browsers; the links below are dedicated Markdown article representations for LLM readers.

## Articles

- [When can I expect to receive my Glossier package— are there currently processing or shipping delays?](https://help.glossier.com/en-US/when-can-i-expect-to-receive-my-glossier-package%E2%80%94-are-there-currently-processing-or-shipping-delays-501698.md): We offer multiple shipping speeds that vary across countries because sometimes you can wait, and sometimes you can't. For all locations, please allow 1-3 business days for us to receive and process your order—you’ll get a shipment notification email
- [Where does Glossier ship?](https://help.glossier.com/en-US/where-does-glossier-ship-710875.md): Glossier currently ships to the 50 states and Puerto Rico as well as over 180 countries around the world. Still not seeing Glossier where you live? Tag us @Glossier to let us know!
- [Are taxes and duties included in my order total?](https://help.glossier.com/en-US/are-taxes-and-duties-included-in-my-order-total-710876.md): We know taxes and duties can be confusing! For details on how duties, taxes, or related fees are handled for our international shipping locations, please visit our International Page. For orders going to the European Union, Mexico, Australia and New
- [Do you ship to PO Boxes?](https://help.glossier.com/en-US/do-you-ship-to-po-boxes-766731.md): We can! However, we can only ship to PO Boxes with Standard shipping.
- [My tracking details aren't working, Can you help?](https://help.glossier.com/en-US/my-tracking-details-arent-working-can-you-help-766732.md): We got you! Sometimes, the carrier takes 1–2 business days to register your shipment status, so we recommend allowing 48 hours for the tracking details to update. That said, if your tracking number isn’t updating or working at all, please reach out t
- [How can I edit my shipping address?](https://help.glossier.com/en-US/how-can-i-edit-my-shipping-address-766733.md): While we can't make changes to orders already placed, you can always cancel and re-order within 1 hour right in your account on Glossier.com! Just head to your Order History and click on the order you'd like to cancel. If it’s been more than one hou
- [Are there limitations/restrictions with shipping certain products to my country?](https://help.glossier.com/en-US/are-there-limitationsrestrictions-with-shipping-certain-products-to-my-country-766734.md): In the US, fragrance is considered a Hazardous Material. This means that the U.S. Department of Transportation requires ground-only shipment due to air shipment restrictions and regulations. Unfortunately, this means any liquid fragrance cannot be sh
- [How can I find out more information about a product?](https://help.glossier.com/en-US/how-can-i-find-out-more-information-about-a-product-710880.md): You can learn all about our products on their individual product pages on glossier.com. If you have any other questions or thoughts, we’d love to chat! You can reach our team by emailing gTEAM@glossier.com.
- [Are Glossier products suitable for my skin type?](https://help.glossier.com/en-US/are-glossier-products-suitable-for-my-skin-type-710881.md): Our products are dermatologist-tested and formulated for all skin types! If you have questions about a specific product, and your specific skin type, reach out to us at gTEAM@glossier.com. We'd love to help you create a routine that works best for yo
- [Are Glossier products pregnancy-safe?](https://help.glossier.com/en-US/are-glossier-products-pregnancy-safe-766782.md): If pregnant or breastfeeding, we always recommend bringing the ingredient list to your doctor for any product you'd like to try, before adding it to your routine. Full ingredient lists for each product can be found on Glossier.com.
- [Are Glossier products cruelty-free?](https://help.glossier.com/en-US/are-glossier-products-cruelty-free-766783.md): We’re committed to being cruelty-free: this means we do not test on animals at any stage of product development, and we will only work with vendors who uphold the same standards. We are proud to share that our products are certified cruelty-free by L
- [Are Glossier products vegan?](https://help.glossier.com/en-US/are-glossier-products-vegan-766784.md): We have many vegan products! For more details on a specific product, check out the “Good to know” section on each product page on Glossier.com. We’re also always happy to help at gTEAM@glossier.com.
- [Can I sell Glossier products in my own store?](https://help.glossier.com/en-US/can-i-sell-glossier-products-in-my-own-store-766785.md): Your purchase of Glossier products is only for your personal use, and we are not looking for additional wholesale partnerships at the moment. By purchasing Glossier products, you agree not to resell or distribute such products for any commercial purp
- [Can you help with a product I bought from a third-party marketplace?](https://help.glossier.com/en-US/can-you-help-with-a-product-i-bought-from-a-third-party-marketplace-766786.md): We recommend only purchasing Glossier through Glossier.com, one of our retail locations, or with one of our wholesale partners as we’re not able to guarantee the authenticity of products purchased outside these channels. Additionally, we’re not able
- [When is the next product launching?](https://help.glossier.com/en-US/when-is-the-next-product-launching-766788.md): We’re always working on something new! You can sign up for our email list to get the latest updates, or send us an email at gTEAM@glossier.com to let us know what you’d like to see next 👀
- [I have a weird question and I want to talk to a person about it.](https://help.glossier.com/en-US/i-have-a-weird-question-and-i-want-to-talk-to-a-person-about-it-766789.md): We’ve got people who love that kind of thing! To ask anything and get a quick, personal reply, email us at gTEAM@glossier.com.
- [How can I get Glossier stickers?](https://help.glossier.com/en-US/how-can-i-get-glossier-stickers-766790.md): All Glossier orders include a seasonal sticker (it changes depending on seasons or when a new product launches.) We cannot send stickers separately from orders.
- [Why aren’t all Glossier products available to be shipped to my location?](https://help.glossier.com/en-US/why-aren%E2%80%99t-all-glossier-products-available-to-be-shipped-to-my-location-766787.md): For more details on our international shipping locations, and any product shipping limitations in those countries, please visit our International Page. We know shipping restrictions can be confusing, so we’re also always happy to answer questions at
- [How do I send a gift card?](https://help.glossier.com/en-US/how-do-i-send-a-gift-card-766791.md): You can purchase a digital gift card here. We offer the following digital gift card delivery options:. Same-Day Delivery: your gift card is delivered to your recipient’s email approximately 2 hours after purchase. Future Scheduled Delivery: You can s
- [Where is Glossier available?](https://help.glossier.com/en-US/where-is-glossier-available-1951703.md): You can purchase Glossier products on our site, in one of our retail locations, on TikTok Shop, and in the following wholesale locations: Sephora in the US, UK, France, Mexico, Sephora @ Kohl’s, Space NK, and Mecca.
- [What’s your return policy?](https://help.glossier.com/en-US/what%E2%80%99s-your-return-policy-710884.md): All returns must be requested within 30 days of receiving the order. The original order number must be provided to place a return, and you will be refunded in full to your original form of payment (with the exception of in-store cash purchases, which
- [How do I place a return or exchange?](https://help.glossier.com/en-US/how-do-i-place-a-return-or-exchange-710882.md): You can complete a return online here (make sure you have your original order number handy!) For UK or International returns, please reach out to us at gteam@glossier.com. The self-service return portal will allow you to leave feedback on the product
- [How long does it take to receive a refund?](https://help.glossier.com/en-US/how-long-does-it-take-to-receive-a-refund-766798.md): Credit card refunds usually take 5–10 business days to appear on your statement. Gift card refunds will be available right away on your original gift card.
- [What should I do if I receive the wrong product?](https://help.glossier.com/en-US/what-should-i-do-if-i-receive-the-wrong-product-766840.md): You can use our online portal here, or email gTEAM@glossier.com with your order number, and we’re happy to help!
- [Can I return a product I received as a gift?](https://help.glossier.com/en-US/can-i-return-a-product-i-received-as-a-gift-766841.md): If you were gifted Glossier but it isn't what you had in mind, you can return your items for store credit. Please reach out to gTEAM@glossier.com or visit one of our stores with the gifter's first and last name, email address, and the products you’d
- [How do I return a product I purchased from Glossier’s TikTok Shop?](https://help.glossier.com/en-US/how-do-i-return-a-product-i-purchased-from-glossier%E2%80%99s-tiktok-shop-1951704.md): You can start the return process directly in TikTok! Just head to the “Orders” section under “Shop” in TikTok and click on “Return/Refund.”
- [International Shipping & Returns](https://help.glossier.com/en-US/international-shipping-and-returns-766843.md): International customers can browse and shop our website in their local currency by selecting their country from the dropdown menu in the main navigation. Please note the table below reflects the average transit time but it may slightly vary at checko
- [Are there limitations/restrictions with shipping certain products to my country?](https://help.glossier.com/en-US/are-there-limitationsrestrictions-with-shipping-certain-products-to-my-country-766844.md): Depending on your location, there may be restrictions to products that can be shipped to your location. For example, alcohol-based fragrance products are unable to be shipped to certain countries or may be required to be shipped express (and may incu
- [What’s your return policy?](https://help.glossier.com/en-US/what%E2%80%99s-your-return-policy-766847.md): All returns must be processed within 30 days of receiving the order. The original order number must be provided to place a return, and you will be refunded in full to your original form of payment, excluding the cost of delivery except where otherwis
- [How do I place a return or exchange?](https://help.glossier.com/en-US/how-do-i-place-a-return-or-exchange-766845.md): For international returns, please reach out to gTEAM@glossier.com with your order number and the products you'd like to exchange or return, and we'll take care of the rest. Please note all returns must be initiated within 30 days of receiving the ord
- [How do I exercise my EU right of withdrawal?](https://help.glossier.com/en-US/how-do-i-exercise-my-eu-right-of-withdrawal-6731008.md): As of June 19, 2026 the EU Right of Withdrawal gives individuals in the EU the right to withdraw from most online purchases within 14 days of delivery – no reason needed. You can also withdraw before your order has been shipped by contacting our Cust
- [How long does it take to receive a refund?](https://help.glossier.com/en-US/how-long-does-it-take-to-receive-a-refund-766848.md): Credit card refunds usually take 5–10 business days to appear on your statement.
- [What should I do if I receive the wrong product?](https://help.glossier.com/en-US/what-should-i-do-if-i-receive-the-wrong-product-766850.md): Just email gTEAM@glossier.com with your order number and the product you are referring to, and we’re happy to help!
- [Can I return a product I received as a gift?](https://help.glossier.com/en-US/can-i-return-a-product-i-received-as-a-gift-766854.md): If you were gifted Glossier but it isn't what you had in mind, you can return your items for store credit. Please reach out to gTEAM@glossier.com (or visit one of our stores) with the gifter's first and last name, email address, and the products you’
- [Can I purchase an international order for a Gift Card on glossier.com?](https://help.glossier.com/en-US/can-i-purchase-an-international-order-for-a-gift-card-on-glossiercom-766903.md): At this time, Glossier Gift Cards are only available for purchase on our US and UK sites.
- [Where can I shop Glossier IRL?](https://help.glossier.com/en-US/where-can-i-shop-glossier-irl-767012.md): You can learn more about our current and upcoming Glossier retail store locations here. We can't wait for you to visit 💕. For a list of our official retail partners, you can find more information here.
- [Will I be able to test products at Glossier stores?](https://help.glossier.com/en-US/will-i-be-able-to-test-products-at-glossier-stores-767025.md): Yes! We’ve redesigned our in-store testing experience so visitors are able to try our full range of products in an environment that feels safe and comfortable. We’ve brought on new tools, matched specifically to each of our products, for customers to
- [Are masks required at your stores?](https://help.glossier.com/en-US/are-masks-required-at-your-stores-767040.md): We’ve been closely monitoring developments with COVID-19 to ensure we’re in compliance with guidance and regulations set by the CDC and state and local authorities in the U.S., as well as the U.K. government and Public Health England. At this time, w
- [Can I apply to work at one of your stores?](https://help.glossier.com/en-US/can-i-apply-to-work-at-one-of-your-stores-767055.md): We’re excited to build our retail teams! You can head to our Careers Page to see roles that are currently open—we’ll continue to add new opportunities as they arise!
- [What can I buy at one of your stores?](https://help.glossier.com/en-US/what-can-i-buy-at-one-of-your-stores-767094.md): All Glossier beauty products and permanent GlossiWEAR items are available to shop at our stores. Limited edition products and merchandise are available in-store while supplies last. Additionally, you'll find store-exclusive merchandise at each of our
- [Can I select limited packaging when shopping in your stores?](https://help.glossier.com/en-US/can-i-select-limited-packaging-when-shopping-in-your-stores-767108.md): Yes! Any of our Editors can help you opt out of receiving a bag when you place your order. If you choose to opt-out, your order will be packed in reusable pink pouches only.
- [What forms of payment do you accept at your stores?](https://help.glossier.com/en-US/what-forms-of-payment-do-you-accept-at-your-stores-767125.md): We accept debit/credit cards, Apple Pay, and Google Pay. We also accept cash at select locations.
- [Can I return/exchange an online order at one of your physical stores?](https://help.glossier.com/en-US/can-i-returnexchange-an-online-order-at-one-of-your-physical-stores-767160.md): Yes! Come to the store prepared with your order number and the products you'd like to exchange or return, and we'll take care of the rest. Please note returns and exchanges can only be processed within 30 days of you receiving the order.
- [Can I buy online, and pick up in-store?](https://help.glossier.com/en-US/can-i-buy-online-and-pick-up-in-store-767197.md): Yes, we offer buy online, pick up in-store services at all Glossier locations, pending in-store inventory availability. To place a pickup order, select the "Store Pickup" option under the delivery section of checkout. You'll receive an email when you
- [I accidentally selected in-store pick-up, what should I do?](https://help.glossier.com/en-US/i-accidentally-selected-in-store-pick-up-what-should-i-do-767212.md): Just reach out to us at gTEAM@glossier.com, and one of our team members will be happy to assist you with cancellation, so you can place a new order with the correct delivery method.
- [How will I know when my pick-up order is ready?](https://help.glossier.com/en-US/how-will-i-know-when-my-pick-up-order-is-ready-767228.md): You’ll receive an email with pickup details from gTEAM@glossier.com once your order is ready, and then you can head to the store to collect your items. Be sure to have your pickup confirmation email handy when you arrive.
- [Can I make changes to my store pick-up order after it's placed?](https://help.glossier.com/en-US/can-i-make-changes-to-my-store-pick-up-order-after-its-placed-767274.md): Yes, just reach out to us at gTEAM@glossier.com, and one of our team members will be happy to assist you with cancellation, so you can place a new order with the items you want.
- [I selected the wrong store location for my order, what should I do?](https://help.glossier.com/en-US/i-selected-the-wrong-store-location-for-my-order-what-should-i-do-767297.md): Just reach out to us at gTEAM@glossier.com, and one of our team members will be happy to assist you with cancellation, so you can place a new order at the correct location.
- [What if I don’t see my local store as an option for pickup?](https://help.glossier.com/en-US/what-if-i-don%E2%80%99t-see-my-local-store-as-an-option-for-pickup-767311.md): If you don't see your local store as an option for pickup, it means that the store does not currently have all the products from your order in stock.
- [I'm unable to pick up my order, what should I do?](https://help.glossier.com/en-US/im-unable-to-pick-up-my-order-what-should-i-do-767327.md): Just reach out to us at gTEAM@glossier.com, and one of our team members will be happy to assist you with cancellation, so you can place a new order whenever you're ready. If your order is not picked up within 7 days from the time your order is ready,
- [How long will you hold my pick-up order?](https://help.glossier.com/en-US/how-long-will-you-hold-my-pick-up-order-767342.md): Pickup orders will be held for 7 days from the time your order is ready. After 7 days, orders will automatically be canceled and refunded.
- [When do I get charged for my store pick-up order?](https://help.glossier.com/en-US/when-do-i-get-charged-for-my-store-pick-up-order-767370.md): Orders will be charged upon checkout. If you'd like to cancel your order, please reach out to us at gTEAM@glossier.com, and one of our team members will be happy to assist you.
- [What forms of payment do you accept?](https://help.glossier.com/en-US/what-forms-of-payment-do-you-accept-767388.md): We accept PayPal, Shop Pay, Google Pay, Venmo, Visa, Mastercard, American Express, JCB, Discover, and Diners Club credit cards or debit cards. Unfortunately, we cannot accept checks, money orders, or American Express gift cards.
- [How do I pay with a gift card?](https://help.glossier.com/en-US/how-do-i-pay-with-a-gift-card-767405.md): To redeem your gift card, just choose “Gift Card” as your payment method at checkout, and enter the unique code included in your gift card email. If the gift card amount is less than your order total, you'll also need to add an additional payment met
- [I used to have store credit in my Glossier account, but I can't find it anymore. How can I use it?](https://help.glossier.com/en-US/i-used-to-have-store-credit-in-my-glossier-account-but-i-cant-find-it-anymore-how-can-i-use-it-767422.md): We transitioned our site to use a new format for store credit at the end of 2022. Any credit from our previous system has been automatically transferred to a digital gift card—you should have received a digital gift card with your remaining Glossier
- [What can I do if my payment is declined?](https://help.glossier.com/en-US/what-can-i-do-if-my-payment-is-declined-767437.md): We recommend checking that your card's billing details (such as the security code and zip code) match what you’ve entered into our system and that your card is not expired.Your card issuer may have declined your payment. They don’t tell us the reason
- [Why was my order canceled when I did not request a cancellation?](https://help.glossier.com/en-US/why-was-my-order-canceled-when-i-did-not-request-a-cancellation-767451.md): All orders are subject to our acceptance or rejection based on product availability, and compliance with our Terms of Service. If we have reason to believe that your order is not for personal use, we reserve the right to reject or cancel any order th
- [Is there a limit to how many of an item I can purchase?](https://help.glossier.com/en-US/is-there-a-limit-to-how-many-of-an-item-i-can-purchase-767471.md): We enforce a limit of 3 per customer on our merchandise, candles, and limited edition items, 5 per customer on our fragrance items, and 20 per customer on beauty and skincare items to protect inventory levels and make sure everyone has a chance to en
- [How can I make changes to my order?](https://help.glossier.com/en-US/how-can-i-make-changes-to-my-order-767600.md): Please email us at gTEAM@glossier.com as soon as possible if you would like to make changes to your order. Our fulfillment center processes orders quickly, but we’ll do our best to help you with your request.
- [How can I check the status of my order?](https://help.glossier.com/en-US/how-can-i-check-the-status-of-my-order-767617.md): You can view the order status on your Account page, which will be updated after your order is placed and again once your order ships.
- [How do I apply a discount code?](https://help.glossier.com/en-US/how-do-i-apply-a-discount-code-767635.md): To apply a discount code, just enter it in the Discount Code field at checkout. If the code isn't working, it could be invalid, expired, or may have already been used. Please note that Glossier Goods Items and Sets are not eligible for promotions or
- [Can I use multiple promotions or discounts on my order?](https://help.glossier.com/en-US/can-i-use-multiple-promotions-or-discounts-on-my-order-767652.md): You can use only one promotion or discount code per order, but can still receive free shipping when using a promo code if your order qualifies!
- [How can I cancel an order?](https://help.glossier.com/en-US/how-can-i-cancel-an-order-767670.md): You’ll have the option to cancel your order directly from your confirmation email within one hour. Scroll down to find the "Changed Your Mind?” section. If it’s been longer than 60 minutes, email gTEAM@glossier.com and we’ll help find an alternative
- [I accidentally canceled my order, can I resume it?](https://help.glossier.com/en-US/i-accidentally-canceled-my-order-can-i-resume-it-767696.md): If you’ve canceled your order on-site and want to receive your order after all, the best way to do so is by placing a new order at checkout. Email gTEAM@glossier.com if you have any questions — we’re here to help!
- [I canceled my order, but I’m not sure it went through. Can you confirm it has been canceled?](https://help.glossier.com/en-US/i-canceled-my-order-but-i%E2%80%99m-not-sure-it-went-through-can-you-confirm-it-has-been-canceled-767714.md): If you’ve canceled your order using the link in your order confirmation email, you’ll receive another email once the order has successfully been canceled. If you haven’t received a cancellation confirmation email, let us know at gTEAM@glossier.com (a
- [What are Glossier Top Shelf Subscriptions?](https://help.glossier.com/en-US/what-are-glossier-top-shelf-subscriptions-1133892.md): When you don't have time to think about restocking your favorite Glossier, subscriptions allow you to sign up for a regular delivery at a 10% discount! You’re able to customize the delivery frequency to every 1, 2, 3, 4, and 5 months – and skip, chan
- [Which products can I subscribe to?](https://help.glossier.com/en-US/which-products-can-i-subscribe-to-1133893.md): Glossier Top Shelf Subscriptions are available for select, individual products and are not available for limited edition items, tools, merch, mini items, travel sprays, and sets. Feel free to email us at gteam@glossier.com if you have a question abou
- [How do I edit my Glossier Top Shelf Subscription order?](https://help.glossier.com/en-US/how-do-i-edit-my-glossier-top-shelf-subscription-order-1133895.md): You’re able to change or skip your subscription order by clicking on “Manage Subscription” and then “Manage this Subscription” on the subscription order you’d like to edit on your Glossier Account page. From there, you’ll be able to:. Make sure any c
- [How do I change my address or billing for my Glossier Top Shelf Subscription?](https://help.glossier.com/en-US/how-do-i-change-my-address-or-billing-for-my-glossier-top-shelf-subscription-1133897.md): You are able (and only you) to update your shipping and billing information by clicking on “Manage Subscription” and then “Address & Payment Details” on your Glossier Account page. From there, you’ll be able to:. Update the shipping address for your
- [How can I cancel my Glossier Top Shelf Subscription?](https://help.glossier.com/en-US/how-can-i-cancel-my-glossier-top-shelf-subscription-1133898.md): You can cancel your subscription by clicking on “Manage Subscription” and then “Manage this Subscription” on the subscription order you’d like to edit on your Glossier Account page. Scroll down to the bottom of the subscription order and click on the
- [Can I return or exchange a product ordered through my Glossier Top Shelf Subscription?](https://help.glossier.com/en-US/can-i-return-or-exchange-a-product-ordered-through-my-glossier-top-shelf-subscription-1133900.md): You can place an online return right on your Glossier Account page. If you receive a notification that your order is not eligible for an online return, please reach out to us at gteam@glossier.com or visit one of our stores with your order number and
- [Can I use a promo on a Glossier Top Shelf Subscription order?](https://help.glossier.com/en-US/can-i-use-a-promo-on-a-glossier-top-shelf-subscription-order-1133901.md): Subscription orders cannot be combined with other discounts or promotions. All subscription orders receive 10% off of the regular product price ✨
- [Can I subscribe to a product or pick up my Glossier Top Shelf Subscription order in a Glossier retail store?](https://help.glossier.com/en-US/can-i-subscribe-to-a-product-or-pick-up-my-glossier-top-shelf-subscription-order-in-a-glossier-retail-store-1133903.md): Glossier Top Shelf Subscriptions are only available on Glossier.com at this time and cannot be created or managed in our retail locations.
- [Where are Glossier Top Shelf Subscriptions available?](https://help.glossier.com/en-US/where-are-glossier-top-shelf-subscriptions-available-1155238.md): Glossier Top Shelf Subscriptions are available for US residents on Glossier.com. Want subscriptions in your country? Let us know at gteam@glossier.com.
- [What payment methods are available for Glossier Top Shelf Subscriptions?](https://help.glossier.com/en-US/what-payment-methods-are-available-for-glossier-top-shelf-subscriptions-1133905.md): You can sign up for a Glossier Top Shelf Subscription using all major credit cards, PayPal, or ShopPay. We’re not able to accept Afterpay for subscription orders.
- [Can I use a gift card to pay for a Glossier Top Shelf Subscription order?](https://help.glossier.com/en-US/can-i-use-a-gift-card-to-pay-for-a-glossier-top-shelf-subscription-order-1133906.md): You’re able to apply a Glossier Gift Card to the initial order of a new subscription but will need to add an additional payment method for recurring subscription charges. To redeem your gift card, just choose “Gift Card” as your payment method at che
- [Will I get a notification before my Glossier Top Shelf Subscription is billed?](https://help.glossier.com/en-US/will-i-get-a-notification-before-my-glossier-top-shelf-subscription-is-billed-1133907.md): You’ll receive email and SMS notifications for subscription confirmations, upcoming charge reminders, out-of-stock items, payment issues, and cancellation confirmations.
- [I forgot to edit/cancel/skip my Glossier Top Shelf Subscription order, can you help?](https://help.glossier.com/en-US/i-forgot-to-editcancelskip-my-glossier-top-shelf-subscription-order-can-you-help-1133909.md): Our warehouse team is speedy, so we’re not able to make any changes to an order more than an hour after it's placed. If you have further questions, send us an email at gteam@glossier.com and we’ll see how we can help!
- [What happens if an item in my Glossier Top Shelf Subscription is out of stock?](https://help.glossier.com/en-US/what-happens-if-an-item-in-my-glossier-top-shelf-subscription-is-out-of-stock-1133910.md): If an item in your subscription order is out of stock, we’ll reach out to you before your subscription order is set to process to give you a heads-up. If the item is out of stock, you will not be charged for the item. Once the item is back in stock,
- [Do I have to pay additional shipping fees for a Glossier Top Shelf Subscription order?](https://help.glossier.com/en-US/do-i-have-to-pay-additional-shipping-fees-for-a-glossier-top-shelf-subscription-order-1133912.md): Subscription orders will have $5.95 standard shipping added to all orders under $40. Orders over $40 get free shipping ✨
- [Will I get a sticker and pink pouch in my Glossier Top Shelf Subscription order?](https://help.glossier.com/en-US/will-i-get-a-sticker-and-pink-pouch-in-my-glossier-top-shelf-subscription-order-1133914.md): Yes! 💕
- [What shipping options do I have for my Glossier Top Shelf Subscription?](https://help.glossier.com/en-US/what-shipping-options-do-i-have-for-my-glossier-top-shelf-subscription-1133916.md): You can choose standard or express shipping for your first subscription order if all products are eligible and non-hazardous (some fragrance products are considered hazardous). Please note that, after your first order, your subsequent subscription or
- [When will I be charged for my Glossier Top Shelf Subscription order?](https://help.glossier.com/en-US/when-will-i-be-charged-for-my-glossier-top-shelf-subscription-order-1133917.md): Your payment method will be charged as soon as your order is submitted. For subscription orders, all recurring charges are based on your original sign-up date and how frequently you have your products delivered.
- [What is the Glossier Membership?](https://help.glossier.com/en-US/what-is-the-glossier-membership-2112165.md): Glossier Membership is a free program for our community in the US. By creating an account, you’ll unlock access to exclusive perks and surprises, starting with our free limited-edition Membership Keychain.
- [Will you ever have an international Membership?](https://help.glossier.com/en-US/will-you-ever-have-an-international-membership-2112166.md): We don’t have any details to share right now, but anything is possible in the future ✨
- [How do I sign up for Membership?](https://help.glossier.com/en-US/how-do-i-sign-up-for-membership-2112167.md): To become a member, just visit the Account Creation Page and submit your info.
- [How do I get a Membership Keychain?](https://help.glossier.com/en-US/how-do-i-get-a-membership-keychain-2112168.md): The Membership Keychain is a free gift with your first purchase after creating a Glossier account. You'll receive a promo code via email to redeem your keychain.
- [I already have an account, can I still receive the keychain?](https://help.glossier.com/en-US/i-already-have-an-account-can-i-still-receive-the-keychain-2112169.md): Yes, even if you’ve already created your account, you're still able to redeem the Membership Keychain for free. Check your email to see if you've received a code. If not, please reach out to gteam@glossier.com for further assistance!
- [I didn’t receive my keychain code, what should I do?](https://help.glossier.com/en-US/i-didn%E2%80%99t-receive-my-keychain-code-what-should-i-do-2112170.md): If you are located in the US and have created a Glossier account, please reach out to gteam@glossier.com for further assistance!
- [I forgot to add my birthday when I signed up. Can I still get my birthday gift?](https://help.glossier.com/en-US/i-forgot-to-add-my-birthday-when-i-signed-up-can-i-still-get-my-birthday-gift-2112171.md): Yes! If you’re in the US, please reach out to gteam@glossier.com for assistance!
- [Which products are eligible for engraving online?](https://help.glossier.com/en-US/which-products-are-eligible-for-engraving-online-2577847.md): You have the option to engrave our 50ml or 100ml You eau de parfums on glossier.com (US only at this time!)
- [How much does engraving cost on glossier.com?](https://help.glossier.com/en-US/how-much-does-engraving-cost-on-glossiercom-2577848.md): The add-on engraving fee is $10 per product on glossier.com (US only)
- [What font is the online engraving available in?](https://help.glossier.com/en-US/what-font-is-the-online-engraving-available-in-2577849.md): We’ll be using Apercu Pro Medium as our engraving font online!
- [How long will it take my product to be engraved and shipped?](https://help.glossier.com/en-US/how-long-will-it-take-my-product-to-be-engraved-and-shipped-2577853.md): Engraved products will take an additional 3 business days of processing time. We’ll send you a tracking number as soon as our products are on their way!
- [Can I return my engraved product?](https://help.glossier.com/en-US/can-i-return-my-engraved-product-2577854.md): Engraved products are final sale, and can not be returned or exchanged.
- [What is the Glossier Code of Conduct?](https://help.glossier.com/en-US/what-is-the-glossier-code-of-conduct-710878.md): Our Code of Conduct is an invitation to participate in the Glossier community, that sets expectations for the type of engagement that we expect from one another, as a customer, community member, or team member. We activate and uphold our Code of Cond